In small and medium-sized enterprises, it is common for organizational and management crises to arise as they grow in business volume. This is because, in many cases, management is based on trust and limited delegation, which can lead to overlapping roles and demotivation within teams.

Often, business growth is addressed by incorporating employees who take on multiple functions without an organizational design based on processes. This leads to a situation where the organizational design is based on people rather than processes, resulting in a functional crisis when an employee leaves the company.

It is crucial to understand that a company designed around people is competent, but a company designed around processes is not only competent but also competitive. At Simpleza, we believe that organizational structures should be designed around processes, ensuring that employees have the optimal profile to fulfill their roles and execute the functions related to the processes they are involved in.

Therefore, reviewing the current map of the main processes, describing them, and then defining an organizational chart with roles and functions designed around processes rather than people are the key factors in the process.

The implementation of appropriate processes and controls is fundamental to professionalizing business management and ensuring sustainable and competitive growth. Only by adopting this process-centered perspective can companies overcome organizational and management crises and achieve long-term success.